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Privacy Policy 

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Emergence Restock – Privacy & Cookies Policy

Last updated: December 2025

1. Introduction

Welcome to Emergence Restock (“we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store and share your personal data when you visit www.emergencerestock.co.uk (“the Site”), interact with us, or purchase our products.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Emergence Restock
emergencerestock@gmail.com

By using our Site, you agree to the practices described in this Privacy & Cookies Policy.

We may update this Policy from time to time, and the most recent version will always be available on the Site.

2. Information We Collect

A. Information You Provide

Including when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

We may collect:

  • Name

  • Email address

  • Billing & delivery address

  • Phone number

  • Payment information (processed via secure third parties)

  • Account login details

  • Order history

  • Messages you send to us

B. Information Collected Automatically

Collected via cookies and similar technologies:

  • IP address

  • Browser type and version

  • Device and operating system

  • Time zone

  • Site navigation behaviour

  • Products viewed, added to basket or searched

  • Page performance and interaction data

C. Information from Third Parties

Including:

  • Payment processors (Stripe, PayPal, Klarna, etc.)

  • Delivery and logistics partners

  • Analytics providers (e.g., Google Analytics)

  • Marketing platforms (Meta, Google Ads)

  • Fraud prevention partners

  • Social media platforms

3. How We Use Your Information

To fulfil your orders and provide services

  • Order processing

  • Delivery and returns

  • Account management

  • Customer service

For marketing and personalisation (with consent when required)

  • Email newsletters

  • Product recommendations

  • Social media advertising

  • Marketing analytics

For analytics & improvement

  • Understanding customer behaviour

  • Improving Site performance

  • Testing new features

For legal, compliance, and security

  • Fraud prevention

  • Tax and accounting requirements

  • Protecting our business and users

4. Legal Bases for Processing

Under UK GDPR we process data under:

  • Contractual necessity

  • Legitimate interests

  • Consent

  • Legal obligation

5. Sharing Your Information

We share your personal data only with trusted partners such as:

  • Payment service providers

  • Delivery and logistics partners

  • Website and hosting providers

  • CRM, analytics and ecommerce system providers

  • Marketing and advertising platforms

  • Professional advisers

  • Regulators, where legally required

We do not sell your personal data.

Where data is transferred outside the UK, appropriate safeguards are used (IDTAs, adequacy decisions, etc.).

6. Data Retention

We retain your data only as long as necessary:

  • Orders & transactions: 6 years

  • Marketing data: until you unsubscribe

  • Account data: until you request deletion

  • Customer service messages: 2–3 years

7. Your UK GDPR Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing and marketing

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with the ICO

Contact us to exercise your rights:
emergencerestock@gmail.com

8. Cookies & Similar Technologies

Types of cookies we use:

1. Strictly Necessary Cookies

Enable core site functions such as shopping cart and checkout.

2. Performance & Analytics Cookies

Help us analyse visitor behaviour and improve the site.

3. Functionality Cookies

Remember your preferences (e.g., currency, region).

4. Targeting & Advertising Cookies

Used to show personalised ads and measure their performance.

Managing Cookies

You can adjust your cookie settings using:

  • Our cookie control banner

  • Your browser cookie settings

Blocking some cookies may affect functionality.

9. Security

We use technical and organisational measures to protect your data, including encryption, secure servers and access controls. However, no online system is entirely immune to risks.

10. External Links

We are not responsible for the privacy practices of other websites linked from our Site.

11. Contact Us

For any questions or privacy requests, please contact:

Emergence Restock
Email: emergence.restock@gmail.com

Address: Henleaze House 13 Harbury Rd Henleaze BS9 4PN 

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